How can we help you ?
ORDERS
- ★ Where is my order?
- I need help with my Global-e order. What can I do?
- What is my right to cancel?
- The item I have received is incorrect/damaged
- Can I cancel or amend my order?
- When will I be charged for my order?
DELIVERY
PAYMENT
- My promotional code does not work
- I forgot to enter my code at checkout, can the discount be applied?
- What method of payments do you accept?
- Can I enter more than one promotional code?
- Are my payment details safe on HOKAONEONE.COM ?
- My order has been cancelled, however the sale/ promotion has now ended
RETURNS, EXCHANGES & WARRANTY
- ★ How do I return my order for an exchange or refund?
- ★ What is your return policy for Christmas ?
- How do I return my Global-e Order?
- What is the HOKA 30 Day Challenge?
- Do you refund delivery charges if I return an item?
- I paid with Klarna Pay In 3, how does my refund work?