How can we help you ?
ORDERS
- ★ My order got cancelled and the Black Friday promotion has ended. Can I place a new order and get the product at the same price?
- Can I cancel my order?
- How do I find my order status?
- Can I make changes to my order?
- Will I be notified if an item in my order becomes out of stock?
- I am missing an item from my order, what do I do?
DELIVERY
PAYMENT
RETURNS, EXCHANGES & WARRANTY
- ★ I recently purchased a product that's now listed at a lower price in your Black Friday offers— will you refund me the difference? What if I find a lower price available at a competitor?
- How do I make a Return for an Exchange or a Refund
- How long will it take for my return to be processed?
- How do I return an item purchased in one of your authorised retailer stores?
- What is the warranty for HOKA ONE ONE footwear, and how does this work?