ORDERS

• ★ Where is my order?
• I need help with my Global-e order. What can I do?
• What is my right to cancel?
• The item I have received is incorrect/damaged
• Can I cancel or amend my order?
• When will I be charged for my order?

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DELIVERY

• ★ When will my order arrive?
• ★ Deliveries Updates Covid - 19
• ★ How long will it take for my order to be delivered?

PAYMENT

• What is Verified by Visa/MasterCard Secure Code and American express safekey ?
• My promotional code does not work
• I forgot to enter my code at checkout, can the discount be applied?
• What method of payments do you accept?
• Can I enter more than one promotional code?
• Are my payment details safe on HOKAONEONE.COM ?

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RETURNS, EXCHANGES & WARRANTY

• ★ How do I return my order for an exchange or refund?
• How do I return my Global-e Order?
• What is the HOKA 30 Day Challenge?
• Do you refund delivery charges if I return an item?
• I paid with Klarna Pay In 3, how does my refund work?
• How do I initiate a warranty claim for an item purchased at HOKAONEONE.eu?

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PRODUCT INFORMATION

• How can I make sure I am buying an authentic HOKA ONE ONE product?
• How can I clean and protect HOKA products?
• What is the warranty on HOKA products?
• The style, colour or size is not available online?

GENERAL ENQUIRIES

• I am having problems placing an order
• I am having problems logging into my account