The HOKA ONE ONE warranty applies to footwear less than one year old from date of purchase. It applies to defective materials and workmanship.
If a product is not deemed defective, it will be returned to the customer.
All packages should be sent in via a trackable method as HOKA ONE ONE is not responsible for packages lost in transit that consumers have sent to them.
Please allow 28 days for us to process your warranty claim on receipt of your parcel.