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How do free returns and exchanges work?

 

Your satisfaction is our priority and we hope that your order has met your expectations. If, however, you change your mind about any item ordered from hokaoneone.eu/en/gb/ for any reason, you can return it FREE OF CHARGE for an exchange or refund within 30 days of receipt, using one of these returns services:

  • Royal Mail

  • Collect+

  • UPS (if your order was placed with Next Day Delivery). 

You’ll find full instructions on the returns form enclosed with your parcel.

Please retain the form until you have confirmed you have the right style and fit, as it needs to be enclosed with your return.

Please see our Returns and Exchanges page for more information. 

If you return an item for an exchange and the exchange requested is not available, your order will be automatically refunded.

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