How do I make a Return for an Exchange or a Refund

We gladly accept returns within 30 days of the date of receipt from customers who purchased their  HOKA ONE ONE product from

Your satisfaction is our priority and we hope that your order has met your expectations. If you change your mind about any of the products for any reason, you may return the product within 30 days of receipt for refund. Please note we can NOT process exchanges.

You may return goods for full refund providing that the goods have not been worn, damaged, washed or altered. Please note we cannot exchange or refund items of which you have not taken reasonable care. We cannot refund shipping costs except in cases of faulty products.

We recommend that the goods are returned using the Return Form received with your order. Please note that you will be required to arrange and pay for the goods to be returned to us, in the case of a refund we will refund the value of the goods only. All packages should be sent using a trackable method;  HOKA ONE ONE is not responsible for packages sent by consumers and lost in transit.

Please allow up to 28 days from the date you send your return for your item to be sent in for your refund to be processed. All refunds will be in the same form as the original payment, the time it takes for the funds to reach your account once we process the refund is dependent on your bank or card issuer.

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