Returns & Exchanges

• ★ How do I return my order for an exchange or refund?
• Can I exchange the product I ordered for a different style?
• Can I track return?
• How long will it take to process my return?
• How can I get a returns label?
• How long will it take for my exchange to arrive?
See all 14 articles

Counterfeit Education

• How can I report a counterfeit website?
• Counterfeit Education

Warranty

• What if my footwear is damaged by accident?
• What happens if my warranty is not accepted?
• My product was purchased over a year ago. Can I still return it for a warranty claim?
• The product I submitted for warranty evaluation has been returned back to me. Why?
• HOKA® Limited Warranty
• What is considered a manufacturing defect?
See all 8 articles

Clean & Care

• Can I put my HOKA footwear products in the washing machine?
• How can I clean and protect HOKA products?

Account & Order Assistance

• Do you price match?
• I am having problems placing an order
• What if the style, colour or size I want is not available online?
• I am having problems logging into my account
• I paid with Klarna Play In 3, how does my refund work?
• How do I use my promotional code?
See all 23 articles

Delivery Assistance

• How can I track my parcel?
• What delivery methods are available?
• What if I am not available when delivery for my order is attempted?
• My tracking shows that my parcel has been delivered however I cannot locate it. What should I do?
• Deliveries Updates COVID-19

GENERAL ENQUIRIES

• I am having problems placing an order