How Can We Help
Can I cancel my order?
Can I make changes to my order?
When will I be charged for my order?
Will I be notified if an item in my order becomes out of stock?
I am missing an item from my order, what do I do?
Deliveries Updates Covid - 19
How can I track the progress of my order?
How long will it take for my order to be delivered?
What if I am not available when delivery of my package is attempted?
What should I do if my order has not been delivered yet?
Do I pay tax charges on my order?
What method of payments do you accept?
What currency are your prices listed in?
How do I enter my discount code?
Will my credit card and personal details be protected when I make purchases HOKA ONE ONE?
Do you price match?
RETURNS, EXCHANGES & WARRANTY
Returns Updates Covid - 19
How do I make a Return for an Exchange or a Refund
How long will it take for my return to be processed?
How do I return an item purchased in one of your authorised retailer stores?
What is the warranty for HOKA ONE ONE footwear, and how does this work?
Do you offer a repair service?
How do I find my proper size?
What should I be paying attention to when trying a shoe on?
How do I know if an item is in stock?
How do I get in contact with your Marketing and Sponsorship Team?
I am Interested in Becoming a Hoka Retailer. How do I Get Started?
How do I subscribe to the emailing list?
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