HOKA ONE ONE®

ORDERS

• My order got cancelled and the Black Friday promotion has ended. Can I place a new order and get the product at the same price?
• Can I cancel my order?
• How do I find my order status?
• Can I make changes to my order?
• Will I be notified if an item in my order becomes out of stock?
• I am missing an item from my order, what do I do?

DELIVERY

• How can I track the progress of my order?
• How long will it take for my order to be delivered?
• What if I am not available when delivery of my package is attempted?
• What should I do if my order has not been delivered yet?
• Do I pay tax charges on my order?

PAYMENT

• What method of payments do you accept?
• What currency are your prices listed in?
• How do I enter my discount code?
• Will my credit card and personal details be protected when I make purchases HOKA ONE ONE?
• Do you price match?

RETURNS, EXCHANGES & WARRANTY

• I recently purchased a product that's now listed at a lower price in your Black Friday offers— will you refund me the difference? What if I find a lower price available at a competitor?
• How do I make a Return for an Exchange or a Refund
• How long will it take for my return to be processed?
• How do I return an item purchased in one of your authorised retailer stores?
• What is the warranty for HOKA ONE ONE footwear, and how does this work?

PRODUCT INFORMATION

• Do you offer a repair service?
• How do I find my proper size?
• What should I be paying attention to when trying a shoe on?
• How do I know if an item is in stock?

GENERAL ENQUIRIES

• How do I get in contact with your Marketing and Sponsorship Team?
• I am Interested in Becoming a Hoka Retailer. How do I Get Started?
• How do I subscribe to the emailing list?
• What is HOKA ONE ONE privacy policy?